Please note that you must enter the port number to the end of the SIP server address using a colon then the port number. Then the SIP server which the Zoiper application will connect to. Should you enter the password incorrectly it is important you fix the password and wait 15 minutes before attempting to reconnect. Firstly, the SIP login and the SIP password. Next, you should enter the chosen device information on the Zoiper application. It is important to remember only a single SIP device can be connected to a single handset or softphone at a time, registering the same account details to 2 or more physical devices (softphones and desk phones) might cause registration and call issues. The SIP device information will be displayed as shown in the image below. Then select the SIP device you would like to configure to the softphone application. This is achieved by clicking on the SIP devices option at the bottom left corner of the page. After that, log into your customer portal and click on the PBX tab. Once downloaded, run the installation file on your desktop with all the standard settings. For the Zoiper configuration, firstly you should download the application from the website and select your operating system. The application is support on Windows, Mac, Android and iOS. Zoiper is a softphone application which allows you to place audio and video calls through your service provider. Should you need any assistance, feel free to contact our support department.Ĭonfiguring a PBX SIP device with Zoiper desktop The article will also assist you with the softphone installation process. Zoiper cannot deal with a VPN connection on the phone!! If I activate a VPN connection to my office I cannot make or receive any Zoiper calls.At the end of this article, you will be able to configure a SIP Device from your PBX to the Zoiper freeware softphone application which is a third-party service, any license fees to unlock premium features inside the softphone are the responsibility of the customer and are not included in your PBX service subscriptions. Bluetooth volume and integration is just terrible. Does not automatically put a Zoiper call on hold when answering another call on the native dialer. The tiny hold button on the top of the screen changes to an add call button after it is pressed!! There is a HUGE EXPANSE OF UNUSED SCREEN during a call and just little tiny function buttons at the top THAT MOVE AROUND?!?!? 5. No floating icon for active calls!! Seriously!! Do you know how next to impossible it is to get back to a call once I've moved on to the home screen or worse - the phone decides to sleep? 4. Huge waste of screen real-estate that could be used to provide easily touchable function buttons instead of the tiny ones at the top of the screen. This is an expected behavior - one which every native dialer properly does. Zoiper will not ring priority callers when the phone is in Do Not Disturb mode. Sadly, this app is a prefect example of inexperienced amateurs or a company that simply couldn't care less about what they put out.ġ. It registers to the PBX and I can assign different ringtones to each registration. Here we are 3+ years later, I have a darn near state of the art phone and Android 10 and while Zoiper kinda works with bluetooth it is still seriously SCREWED UP!! And now it has even more problems than it used to have!! All I can say - unbelievable that they haven't been able to figure out who to produce a decent phone app by now?!?! I am now running it on an LG V40 (Android 10) and overall it registers to the PBX but that is about the extent of it. No support and developers don't know or care what they are doing.Īfter not using Zoiper for 3+ years i decided to try it again. The double panel to select the on-screen keyboard often leads to confusion because users try to dial a number in the current call but realize (late) that they are using the other keyboard and that for that reason the phone did not answer. The poster is a bit annoying because there are times when the program is branded. In the free version for Linux, a previous poster appears that encourages you to buy the PRO version. The program has a very clean and well-designed interface where the user can see the information they need at all times, from the internal number of their account, to the buttons to dial phones and view the history. The Zoiper perfectly completes its main function, which is to be able to make calls from your voip account. It should be noted that the interface is much better than the vast majority of its competitors for Linux. It is a very good softphone type software option and meets the expectations for which it was installed. The user experience is good in general, except for some small sound problems and depending on the Linux version the program crashes and you have to restart. A more than acceptable and functional softphone
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